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Wireless handheld solution for Field Service Engineers
WASP Technologies, a software solutions company that specialises in developing and integrating wireless enterprise applications on handheld computers, today announced the immediate availability of its WARP FSE product, specifically designed for the service engineering industry.
Designed to run on Symbol or Palm handheld computers running the Palm OS™ operating system, WARP FSE leverages the simplicity and convenience of modern handheld computers with the pervasiveness and reliability of today's mobile networks. It increases efficiency in your organisation by immediately registering completed service reports in your enterprise systems at the moment the service call is finished.
Through the wireless integration of WARP FSE into your existing back office systems, service calls logged by your companies call centre no longer have to be manually distributed to the relevant service personnel. When an engineer connects wirelessly from their handheld to the company network, all service calls assigned to the engineer are downloaded to their device. The engineer then uses the handheld computer to view details relating to the service call, enter completion details and obtain a signature from the customer for the completed work. This information gathered by the engineer is then transferred electronically directly into the back office system for invoicing and historical purposes. The reduction in paperwork leads to a reduction in errors in the service process, which subsequently leads to increased customer satisfaction.
"It was the next logical step in the strategic development of our company to productise the solutions we have been delivering for the past 2 years" said Richard Baird, Sales Director of WASP Technologies. "WARP FSE is the result of having carried out a number of bespoke wireless handheld projects in the service industry for large service organisations including Irish Gas and Masser Hammond. This product is not a concept product - it was designed by our clients from the bottom up to suit the needs of their engineering personnel. We leveraged our BOOMERANG synchronisation platform and applied our wireless integration skills to bring the offering to fruition."
Key benefits of WARP FSE include:
* Increase billable hours through major reduction in field based paper work.
* Automatic and accurate task & stock information to field staff, increased efficiency.
* Instant task status update to call centre system, no double keying of service reports.
* Reductions in mobile call charges, greatly reduced clarification check-in calls.
* Full automation of expense, time and travel information collection & reports.
Features of WARP FSE include:
* Pocket sized, rugged and user friendly handheld Palm based device, OS 3.3 or higher.
* On-screen Signature and Lazer Barcode capture
* Automated integration of service logging process wirelessly into your existing backend systems or
into
WARP FSE
Desktop (in the absence of any backend system)
* Production of detailed historical service reports.
* Supports automatic upgrades of software to Palm device.
About WASP Technologies
WASP Technologies is a software solutions company that specialises in developing wireless enterprise applications on handheld computers. The company leverages its BOOMERANG platform to develop and deploy sophisticated synchronisation and mobile data connectivity solutions for enterprise clients. WASP Technologies provide increased efficiencies to their clients, both financially and operationally, through the use of wireless handheld computers. The companies WARP product range consists of:
* WARP Sales
* WARP FSE (Field Service Engineers)
* WARP ATR (Asset Tracking Register)
For more information, please see http://www.wasptech.com. |
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Cork Office |
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Unit 14
Penrose Wharf
Cork
Ireland |
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Phone Number |
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+353 21 4861344 |
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FAX Number |
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+353 21 4552628 |
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Email Address |
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info@wasptech.com |
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