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PCI eCommerce Solutions selects WASP Technologies “IntelliServe” solution for deployment with PCI Counter Service Team.
PCI eCommerce directly service and support over 1000 Post Offices in Ireland, and are also responsible for the installation and maintenance of the full range of retail EPOS equipment. Due to the growing number of service requests and equipment being installed, the existing process needed to be upgraded. Therefore a Handheld call logging system was identified as being necessary for future growth of the division’s service offering.
PCI's basic requirements called for a Handheld solution with Barcode capture, Push notification, update of logged service calls and reliable wireless communications between the team and the Control centre in Dublin. Additional requirements of signature capture and image capture were also needed. The data captured was then to be delivered
to the central database of IT assets where it could be centrally controlled. IntelliServe also provides a full suite of content rich reporting to the back office.
PCI selected WASP Technologies Ltd service product “IntelliServe” to meet their needs. “IntelliServe” allowed for all the requirements to be met and, being a fully featured wireless solution, was capable of delivering a reliable and user friendly solution to the Service Engineers Team. Using the existing mobile GPRS networks, information is easily and quickly pushed between the Engineers and the Control centre, thus eliminating the need for any other service process.
Quote from Lee Smith. Head of engineering Services: ”PCI Engineering Services have found the WASP Solution to fit not only our present day requirements, in relation to our Asset tracking and call handling, but have chosen the Intelliserve WASP solution knowing it will also be completely adaptable to our future requirements and company growth.
About WASP Technologies
WASP Technologies is a software solutions company that specialises in developing wireless enterprise applications on handheld computers. The company leverages its mobile expertise to develop and deploy sophisticated synchronisation and mobile data connectivity solutions for enterprise clients.
For more information, please see http://www.wasptech.com.
About PCI. eCommerce Solutions. http://www.pci.ie
Post Consult International (PCI) is a subsidiary of An Post, founded in 1997 to provide development and consultancy services to our parent company and a wide variety of other organizations in Ireland. Staff numbers have risen from 18 in 1997 to over 100 in the present day, as the company has grown rapidly through diversification.
PCI have a strong track record in implementing securely integrated, innovative solutions for our customers in a variety of environments. |
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Cork Office |
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Unit 14
Penrose Wharf
Cork
Ireland |
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Phone Number |
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+353 21 4861344 |
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FAX Number |
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+353 21 4552628 |
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Email Address |
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info@wasptech.com |
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