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Masser Hammond chooses WASP Technologies “IntelliServe” solution as the backbone for their Service Division.
Masser Hammond is a leading sales and maintenance company within the catering, hospitality and health sectors, supplying and maintaining equipment from food preparation, cooking and refrigeration to dishwashing and laundry. The company, having enjoyed a sustained increase in business, were struggling to cope with an increasing mountain of paperwork and realised they had out grown their existing call logging system. With a growing level of calls being logged and increased flexibility required; the existing system needed to be replaced. A single scalable call distribution and management solution was identified as an urgent requirement to allow the company achieve its plans for the future.
The chosen solution would have to be extremely flexible and scalable; contain an integrated handheld solution that was user friendly and simple to use. It also had to have the ability to cater for multiple divisions and effectively distribute engineers’ daily calls and ensure a high level of compliance when completing calls. Extra functionality such as signature capture, timesheet entry, customised reports and the ability to publish call details over the web; were also identified.
Masser Hammond selected the WASP Technologies “IntelliServe” Call Management Solution to meet their needs. “IntelliServe” has met all of Masser Hammond’s requirements, been key in delivering significant productivity improvements both in the field and the office, and has enabled them integrate both the Dublin and Cork operations; data is synchronised over the mobile data network and instantly provides companywide reporting. IntelliServe’s multi-divisional capability has also allowed the introduction of their new refrigeration arm Masser Montgomery.
Quote from Bill Harmon (Service Manager).”Since we deployed IntelliServe we have seen a significant improvement in productivity & efficiency, we no longer have to wait for completed dockets to be handed in, spare parts are ordered immediately and the information we receive is accurate first time every time. WASP Technologies worked closely with us to deliver a solution that met exactly our requirements, I would not hesitate to recommend them to anyone.” .
About WASP Technologies
WASP Technologies is a software solutions company that specialises in developing wireless enterprise applications on handheld computers. The company leverages its mobile expertise to develop and deploy sophisticated synchronisation and mobile data connectivity solutions for enterprise clients.
For more information, please see http://www.wasptech.com.
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Cork Office |
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Unit 14
Penrose Wharf
Cork
Ireland |
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Phone Number |
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+353 21 4861344 |
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FAX Number |
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+353 21 4552628 |
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Email Address |
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info@wasptech.com |
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