|
Increased Efficiency:
|
|
Your engineers need
spend less time analysing information presented in a
haphazard manner. Information is electronically
structured to suit your business thus allowing your
engineers to be more productive with their time.
|
|
Reduced Paperwork / Phone Calls: |
|
As all service reports
are taken electronically, there is no need for the
manual recording of service calls. This electronic
recording of service details helps to eliminate
errors in the process.
|
|
Reduced Parts Inventory Costs:
|
|
Stock used during
service calls is electronically captured and
integrated with your stock control system thus
reducing inventory costs.
|
|
Increased Customer Satisfaction: |
|
Your organisation can
achieve increased customer satisfaction driven by
reduced response times, reduced service times, fewer
and more predictable callbacks.
|
|
Equipment History:
|
|
Equipment history can
be downloaded to the handheld device thus allowing
the engineer to analyse this information when
determining a fault.
|
|
Reduced Costs:
|
|
Better resource
allocation, improved information sharing, improved
feedback to head office and decreased service call
durations all lead to significantly reduced costs.
|
|
Improved Billing Information: |
|
As all billing
information is gathered and integrated
electronically, the quality of this information
leads to a reduced billing cycle
|
|
